Youssef Shalakamy
Customer Service Manager - Amazon
I am passionate about building strong, positive youth leaders through career coaching and mentorship. My journey began with a degree in Marketing and International Business from AAST, earned in 2020. I furthered my expertise with certifications from Google in digital marketing and from the International Coaching Federation (ICF) as a professional coach. My career started at the young age of 16 as a call center agent, driven by a desire to make a meaningful impact in the customer service industry. This foundational experience paved the way for my current role as a Customer Service Manager at Amazon Australia, where I lead a team of 20-25 associates in delivering exceptional customer service. I manage daily operations, set ambitious targets, provide constructive feedback, and continually work to improve processes for enhanced efficiency and quality. Beyond the operational aspects, I collaborate closely with other managers to ensure our goals align with Amazon’s overarching vision. I also lead projects aimed at improving operational efficiency, supporting community engagement, and promoting inclusive recruitment, including initiatives focused on Persons with Disabilities. Before my time at Amazon, I honed my skills in telecom and marketing at Vodafone Shared Services, where I served as a Team Leader and Brand Ambassador. I also expanded my marketing expertise through significant projects, including serving as a Marketing Consultant for the Ministry of Military Production and as an Assistant Marketing Manager at AAST. At Amazon, I am responsible for overseeing daily operations, conducting one-on-one meetings to prioritize tasks and achieve business objectives, tracking performance metrics, collaborating on a global scale, and leading initiatives that drive continuous improvement.
I am passionate about building strong, positive youth leaders through career coaching and mentorship. My journey began with a degree in Marketing and International Business from AAST, earned in 2020. I furthered my expertise with certifications from Google in digital marketing and from the International Coaching Federation (ICF) as a professional coach. My career started at the young age of 16 as a call center agent, driven by a desire to make a meaningful impact in the customer service industry. This foundational experience paved the way for my current role as a Customer Service Manager at Amazon Australia, where I lead a team of 20-25 associates in delivering exceptional customer service. I manage daily operations, set ambitious targets, provide constructive feedback, and continually work to improve processes for enhanced efficiency and quality. Beyond the operational aspects, I collaborate closely with other managers to ensure our goals align with Amazon’s overarching vision. I also lead projects aimed at improving operational efficiency, supporting community engagement, and promoting inclusive recruitment, including initiatives focused on Persons with Disabilities. Before my time at Amazon, I honed my skills in telecom and marketing at Vodafone Shared Services, where I served as a Team Leader and Brand Ambassador. I also expanded my marketing expertise through significant projects, including serving as a Marketing Consultant for the Ministry of Military Production and as an Assistant Marketing Manager at AAST. At Amazon, I am responsible for overseeing daily operations, conducting one-on-one meetings to prioritize tasks and achieve business objectives, tracking performance metrics, collaborating on a global scale, and leading initiatives that drive continuous improvement.
